Course curriculum

Time to complete: 25 minutes

    1. How to Complete This Course

    2. Course Overview

    3. What Are Daily Calls?

    4. What Are Task Reminders?

    5. Business Analytics: Agent Performance

    6. Test Your Knowledge on the Basics

    1. How Daily Calls are Auto-Generated

    2. Infographic on Criteria for Auto-Generated Calls

    3. How to Manually Schedule Calls

    4. Test Your Knowledge on Call Creation

    5. Where to Find Your Daily Calls

    6. How to Complete Your Daily Calls

    7. Test Your Knowledge on Managing Call

    1. How Tasks Are Created

    2. Where to Find Your Tasks

    3. How to Complete Your Tasks

    4. Test Your Knowledge on Task Reminders

    5. Resources

About this course

  • Free
  • 18 lessons
  • 0.5 hours of video content