Course curriculum

  • 1
    Getting Started
    • How to Complete This Course
    • Course Overview
    • What Are Daily Calls?
    • What Are Task Reminders?
    • Business Analytics: Agent Performance
    • Test Your Knowledge on the Basics
  • 2
    Daily Calls 101
    • How Daily Calls are Auto-Generated
    • Infographic on Criteria for Auto-Generated Calls
    • How to Manually Schedule Calls
    • Test Your Knowledge on Call Creation
    • Where to Find Your Daily Calls
    • How to Complete Your Daily Calls
    • Test Your Knowledge on Managing Call
  • 3
    Task Reminders 101
    • How Tasks Are Created
    • Where to Find Your Tasks
    • How to Complete Your Tasks
    • Test Your Knowledge on Task Reminders
    • Resources